Experience Intelligence System

Trust,
Measured at the Speed of Care.

Unify rounding feedback, AI-orchestrated service recovery, and staff recognition. Every interaction becomes measurable growth for your health system.

Modern clinical facility with deep architectural lines

Recovery Speed SLA

14 min

Platform Capabilities

A purposeful system for patient experience.

We eliminated the noise of generic SaaS to focus on what matters: immediate capture, clinical-grade intelligence, and human recognition.

Omnichannel Capture

Collect feedback securely in the moment via QR, SMS, and rounding consoles. Tailored to each service line, ensuring high response rates without compromising patient privacy.

  • Zero-friction digital forms
  • Integrated hardware rounding consoles
Submit Secure Feedback
AI THEME EXTRACTION
SentimentPositive • 0.92
"The nursing staff on the 4th floor was incredibly attentive during my recovery. Sarah was especially helpful."

Clinical Insight Engine

Surface sentiment, key themes, and next best actions automatically. Our healthcare-trained models extract meaning from unstructured narratives in seconds.

  • Real-time theme & entity extraction
  • Automated SLA routing & task triggers

Recognition & Retention

Close the loop by turning positive experiences into staff motivation. Issue coin-based rewards automatically when patients mention specific providers.

  • Micro-incentive structures
  • Compliant public review generation
Medical professional smiling

+50 Coins Awarded

"Outstanding patient care and communication in room 402."

Operating at Scale

Purpose-built infrastructure for multi-site health systems. HIPAA-ready and enterprise secure.

120+
Health systems
65K
Monthly signals
99.9%
Platform uptime

Ready to act on every patient story?

Partner with our clinical success team to launch your modern patient experience program in weeks.